ECOGRA protects players with advocate

ECOGRA, engaged in e-Commerce and Online Gaming Regulation and Assurance, announced an appointment of Tex Rees as Fair Gaming Advocate. The obligation of the advocate would be the “fast and fair investigation of all player disputes” involving seal-holding eCOGRA casinos, informed Onlinecasinonews.com.

The background of Ms. Rees, an eCOGRA executive, includes wide management and customer relations works in both land-based and online gambling businesses. She also has good knowledge of business economics and industrial psychology. “I'm very conscious of the importance of my role in representing genuine player concerns and seeking efficient and fair resolution of disputes,” she said on her appointment.

The company has already made a necessary framework at www.ecogra.org/disputes for on-site complaint. The possibility is available for any players' remarks. The only company's condition is conscious approach to the problem and every customer should think over the issue before applying.

“Our seal casino managers are very aware of the need for player-sensitive conduct, and have the authority to better settle issues that might be the result of Support personnel misunderstandings. If a resolution at that level is not possible and the player remains unhappy, we will investigate. Of course, there is no charge of any sort for a player to use this service”, claimed the Advocate.

ECOGRA is the company with the world largest name in the gambling market. The founders of the company are the largest American gaming corporations Microgaming Software Systems Ltd. and Virtual Holdings Ltd. Currently the company coordinates more than 70% of world online gaming portals.